Support
Need a hand with your creature? Start here — or write to thewayprod1@gmail.com. We usually reply within a few days.
The creature isn't in my Dynamic Island
Open Islo once, then check iOS Settings → Islo → Live Activities is on. iOS ends every Live Activity after 8 hours; Islo restarts it for you, but not at night or during quiet hours. Low Power Mode can delay updates.
Updates seem slow
Free updates arrive a few times a day (morning, lunch, evening and bedtime); Pro adds hourly updates while you're awake. Updates are sent only when something visible changes, and none during quiet hours.
Steps, calendar or weather aren't working
Check that the source is turned on in Islo's Settings and allowed in iOS Settings → Privacy & Security (Health, Calendars, Location). Steps, calendar and battery stay on your iPhone, so the creature reacts to them when the app or its widgets refresh. Weather updates in the Live Activity while the app is closed need Pro.
Restore Pro or packs
In Islo, open Settings → Restore purchases, signed in with the Apple ID you used to buy.
Cancel or change a subscription
iOS Settings → [your name] → Subscriptions → Islo. For refunds, use reportaproblem.apple.com. See the Terms for details.
Report a visit or block someone
Open the visit and use the menu to report it or block the host. Three reports hide a visit for everyone. For urgent cases, email us with the visit link.
Delete my data
Settings → Delete all data removes everything stored on our server and on the device. See the Privacy Policy. Privacy questions: thewayprod1@gmail.com.
When writing to us, include your iPhone model, iOS version and Islo version (Settings, at the bottom). Please don't send health or other sensitive data.