Terms of Use

Last updated: September 28, 2026

1. Agreement

By downloading or using Islo you agree to these Terms and to Apple's Licensed Application End User License Agreement (the “Standard EULA”), which governs your license to the app. If these Terms conflict with the Standard EULA, the Standard EULA prevails. Our Privacy Policy explains how data is handled.

2. Islo Pro subscription

• Plans. Pro is offered as a yearly and a monthly auto-renewable subscription. Prices are shown in your local currency on the purchase screen before you confirm.
• Free trial. Eligible new subscribers may get a free trial (for example, 1 week on the yearly plan). The length is shown before purchase. When the trial ends, the subscription starts and you are charged unless you cancel at least 24 hours before the trial ends. Any unused part of a trial is forfeited when you buy a subscription.
• Payment. Payment is charged to your Apple ID at confirmation of purchase (or at the end of the free trial).
• Auto-renewal. The subscription renews automatically for the same period and price unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
• Cancelling. Manage or cancel in iOS Settings → [your name] → Subscriptions → Islo, or from the App Store. Cancelling stops future renewals; Pro stays active until the end of the period you've paid for.
• Refunds. Purchases are processed by Apple, and refunds are handled by Apple at reportaproblem.apple.com. If a payment is refunded, Pro is removed.
• Billing problems. If Apple can't renew your subscription, Pro may stay active during Apple's billing grace period and ends if payment isn't recovered.
• Restoring. Use “Restore purchases” in Settings to restore Pro on a new device or after reinstalling. Deleting your data in the app does not cancel your subscription.

3. One-time purchases

Cosmetic packs (outfits and accessories) are non-consumable purchases. They are tied to your Apple ID and can be restored with “Restore purchases”.

4. Visits and acceptable use

Visit links show your display name and your creature to whoever opens them. You agree not to use names that are offensive, hateful, sexual, impersonate others, contain links or advertising, or otherwise break the law or Apple's guidelines. Names are filtered automatically; visits can be reported and hosts blocked. We may hide visits and limit features for anyone who misuses them. Report problems to thewayprod1@gmail.com.

5. The creature is not advice

Islo is a companion and entertainment app. Steps, sleep, weather and other signals only change how the creature looks and behaves. Nothing in Islo is medical, health or fitness advice.

6. Availability

Live Activities, widgets, push updates and weather depend on iOS, Apple services and our servers. We work to keep them running but can't guarantee uninterrupted service, and iOS may limit how often Live Activities update. We may change or discontinue features; if a change removes a core Pro feature, you can cancel as described above.

7. Intellectual property

Islo, its creatures, artwork and text belong to us or our licensors. You may share visit links and screenshots for personal, non-commercial use.

8. Liability

To the extent permitted by law, Islo is provided “as is”, and our liability is limited as set out in the Standard EULA. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

9. Changes and contact

We may update these Terms; the date above shows the latest version, and continued use means you accept the changes. Questions: thewayprod1@gmail.com.